Return
Policy.
We manage production, fulfillment, delivery, and returns on behalf of sellers. Learn how returned items are handled and stored.
90
Day Storage
0 DH
Return Fee
Fully Managed
by Amizo
Overview
At Amizo, we manage production, fulfillment, delivery, and returns on behalf of sellers. This page explains how returned items are handled, how long they are stored, and how repeated returns may affect a seller's account.
Because Amizo covers production and return logistics upfront, returns are handled centrally through our warehouse.
Return Storage Period
90-Day Storage
Returned items are stored in the Amizo warehouse for up to 90 days (approximately 3 months).
During this period:
The returned item remains linked to the original product and seller
The item is not physically retrievable by the seller
The item is kept available internally for fulfillment if a matching order occurs
Reuse Opportunity:
If a new order is placed for the same product, size, and variant, the returned item may be reused and shipped to the new customer. When this happens, the return cycle for that item is considered resolved.
What Happens During the 90-Day Period
While the item is stored:
Amizo Handles
Seller Benefits
Ownership After 90 Days
If no matching order occurs within 90 days, ownership of the returned item transfers permanently to Amizo.
Once ownership is transferred, Amizo may use the item at its discretion, including:
After ownership transfer, no compensation, claim, or credit may be requested.
Managing Return Behavior
Amizo absorbs return handling and logistics to support sellers and simplify operations. However, excessive returns can negatively impact delivery partners, warehouse capacity, and customer experience.
Fairness Measures
If a seller experiences frequent returns within a short period (for example, more than 5 returns in a limited timeframe), Amizo may review the seller's return activity.
Adjusted handling measures may include:
Charging delivery fees upfront
Deducting delivery costs from the seller's available balance
Applying additional safeguards for future orders
Important Notes
Returned items cannot be shipped back to sellers
Sellers are encouraged to monitor product quality, sizing, and descriptions to minimize returns
Amizo reserves the right to adjust return handling processes to protect operational sustainability
Fees & Cost Overview
Return handling fee
0 MAD
Covered by Amizo
Production costs
Covered by Amizo
At the time of the original order
Storage
Included
During the 90-day holding period
Returns cost adjustments
May apply
In cases of repeated or excessive returns
Frequently Asked Questions
Can I request a returned item to be sent back to me?
No. Returned items are not physically retrievable by sellers.
What if the same product sells again?
If a new order matches the returned item's product, size, and variant, the item may be reused and shipped to the new customer.
What happens if nothing happens within 90 days?
Ownership transfers to Amizo, and the item may be reused, donated, repurposed, or disposed of.
Can Amizo charge me for returns?
In cases of repeated or abnormal return behavior, Amizo may apply delivery charges or deductions to ensure fair platform usage.
Questions About Returns?
Our support team is here to help you understand our return policy and processes